khelo24bet Privacy Policy

Table of Contents

• Introduction and Scope of Policy
• Types and Methods of Data Collection
• Purpose of Data Use
• Sharing Data with Third Parties
• Cookies and Tracking Technologies
• Data Security Measures
• Data Retention Period
• User Rights
• Protection of Minors
• Policy Changes
• Contact

2. Types and Methods of Data Collection

khelo24bet may collect the following types of information. In each case we collect only the information that is necessary to provide our services.

2.1 Registration Information

When you create an account at khelo24bet, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Identity verification document details where applicable (KYC)

2.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash / Nagad / Rocket account number
• Transaction amount and time
• Transaction ID and reference number
• Relevant bank account details (if applicable)

2.3 Device and Browsing Information

When you use our platform, the following information may be collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Date and time of site access
• Pages visited and session duration
• Referral source (how you arrived at our site)

2.4 Communication-Related Information

When you seek support through our live chat or email, we retain a record of that communication. This is used to improve service quality and resolve disputes.

4. Sharing Data with Third Parties

khelo24bet never sells your personal information for commercial purposes. However, limited data sharing may occur in the following situations:

4.1 Payment Service Providers

Payment processors such as bKash, Nagad, and Rocket receive the relevant financial information needed to process transactions. They manage this information under their own privacy policies.

4.2 Technology and Infrastructure Partners

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) and technology service providers may receive the minimum information necessary to operate their services.

4.3 Legal Requirements

In the case of a court order, a lawful request from law enforcement, or a legal obligation, we may be required to provide relevant information to the appropriate authorities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or sale, your information may be transferred to the new entity. In such cases we will notify you in advance and this privacy policy will remain in effect.

6. Data Security Measures

khelo24bet adopts industry-standard technical and organizational measures to protect your personal information. We make no compromises when it comes to data security.

6.1 Technical Safeguards

• SSL Encryption: All data transfers on our site are protected by SSL/TLS encryption technology.
• Password Hashing: Your password is never stored directly; it is hashed using strong cryptographic algorithms.
• Firewall and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and IDS systems.
• Regular Security Audits: Third-party security audits and vulnerability assessments are conducted on a regular basis.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to strengthen account security.

6.2 Organizational Safeguards

• Only authorized staff have access to your information.
• All staff receive regular training on data privacy.
• Data access logs and monitoring systems remain active.
• There is a procedure in place to notify users within a specified timeframe in the event of a data breach.

8. User Rights

As a player, you have certain important rights over your personal information. khelo24bet respects these rights and helps you exercise them.

8.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, contact our support team.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. You can update most information yourself in the profile section of your account.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You can object to certain uses of your information, particularly in relation to marketing communications. We will consider your objection within a reasonable timeframe.

8.5 Right to Data Portability

You can request to receive the personal information you have provided in a structured, machine-readable format.

8.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer service team via live chat or email. We will process your request within a reasonable time.

10. Policy Changes

We may update this privacy policy from time to time. The "Last Updated" date at the top of the page will be changed to reflect any updates.

For significant changes, we will send a notification to your registered email address or display a clear notice on our platform.

Continuing to use our services after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.

If you have any concerns about a change, please contact our support team — we are always ready to answer your questions.